General FAQs

What is the process of getting a web site?

Contact us to make arrangements for a quote. Tell us what your needs are and based on that we will submit a proposal to you.

Pending approval of that we will draw up a contract and get a 50% deposit. Then you submit to us all text, pictures, links, and other content that will be applied to your web site and any marketing materials that are to be used as a guide for the web site’s design.

We then work on the design and layout. We generally upload work in progress to a private area of our web site where you’ll be able to see it take shape and have us make any adjustments and refinements that may be necessary.

What are some reasons to be on the web?

  • On the Internet, your company can be as big as the largest company in your industry. It’s the great “equalizer” where you can compete right alongside the big guys.
  • It’s a great way to communicate to potential clients or customers – 24/7!
  • To increase the visibility of your company, it’s [products and services.
  • To increase and improve customer services. Take advantage of the interactivity of the Internet.
  • To support your traditional advertising by adding to it -“For more info, check out our web site at …”
  • To set your company apart from your competitors. Note: As more and more companies get on the web, this will cease to be a benefit so ACT NOW!
  • Web sites can be made far more attractive than Yellow Page ads, and can be changed at a moments notice. When was the last time you heard someone say: “Wow! That’s a really cool Yellow Page ad!”
  • People that are searching the Internet for your product or service are already qualified as “interested” – traditional promotion can’t guarantee that?

What are the right reasons to get on the web?

Revenue Generation – While there is a definitely a chance for increased sales and revenue because your increased visibility, web development is a long-term business development move, so don’t expect a windfall overnight. However, that said, we get testimonials regularly from customers who maintain that having a web site has improved their business volume.

Expense Reduction – You can now sell you product directly from your site and have the payment and shipping all handled from your site – so it’s like having an extra location at a fraction of the cost. Plus, it’s open 24 hours a day and you don’t have to worry about paying overtime! Also, you can save a lot of time and money) by not having your sales staff tied up answering questions about your company, it’s products and services – you can provide most of that information on your site.

Enhanced Customer Relations – The most successful business web sites put the customer first. They do this by providing detailed and up-to-date information about products and services. In a way, you are creating “self-educated” buyers and a self-educated buyer is a happier buyer.

Whats the world wide web?

Basically THE WEB is the pretty part of THE INTERNET.

However, though many people use the terms interchangeably, this is an error as, in actual fact, the WEB is a way of viewing information transmitted to you over the INTERNET.

Basically, the entire Internet is a bunch of computer networks hooked together with a bunch of telephone lines or other meathod. The computers store information in a really boring way – as plain text – it’s very basic and not too attractive. Each document is given it’s own “address”, so you have to know exactly where to go to and what to type in to look for things. And we mean “exactly”. The Internet is very unforgiving when it comes to misspelled words, or incorrectly written address – unlike your friendly Postmaster.

The web was dreamed up as a way to link documents together making it easier to reference your information to other places, hence the name HYPERTEXT LINK. The web also allows you to display images and other media.

What is a secure server ?

Though no method is completely foolproof, there is a method of purchasing across the Internet that is very safe.

Order forms that are on a secure server encrypt all data before sending it across the Internet for processing Encryption is a method of jumbling the data so that only your computer and the secure server can read it.).

This greatly reduces the probability of your credit card information and precious data being viewed by unwelcome eyes.

An insecure transaction is basically an “open” transaction that can be seen by anyone who knows how – which could mean your credit card information could be captured and used. Always make sure the web design company and host you use makes order form pages secure.

You should see a little locked padlock in the bottom left-hand corner of your browser, as well on the toolbar of your browser. If the padlock is open, it means that page is not secure and there is a risk of a third party accessing your information.

How much does it cost to have a site on the Internet?

This will vary depending on the size of the site, how much technical work is required, and if there are any special requirements.

Full information is available on our Price Guide page. This is a one-time charge.

Beyond that you would pay us, or the company of your choice, a monthly fee to keep the site up on the Internet. This called “Hosting”.

How much information can I have online? Do web sites have a size limit?

Web sites can be as small as a single page or as large as is needed. There are sites on the Internet that have thousands of pages.

Some hosting companies have a limit, however, or they may charge extra over a certain amount.

How is a site kept up to date? Can we do the updates in house?

We can update it for you for a fee based on how often, and how complex the updates are.

Or in some circumstances we can set up the site so that it can be updated by the client with no special knowledge required.

Can I start small and then expand my web site later?

Absolutely – and depending on the circumstance and your particular needs we will sometimes recommend this.

A web site can be begin as an “Online Brochure”, and gradually expand.

How do I know if I’m on a secure page?

While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’.

What are browsers?

They are that “window thing” you open up to view the Internet.

The two most popular browsers are Microsoft Internet Explorer which has the blue “e” icon) and Firefox which has the red “Fox” icon).

What types of graphic files do you accept?

We can accept any graphics file format that is Windows compatible. Apple users should covert files to a multi-platform format prior to sending to ensure the best possible conversion.

Our preferred format would be the original file that was created Photoshop Document, Portable Network Graphic, Tiff), as those are editable, but JPEGs and GIFs are acceptable as long as they are good quality – we can’t make a silk purse out of sow’s ear! We can also work with good quality photographs as we can scan those and create graphic files out of them.

If you are local to us we can meet with you and get everything we need. If you aren’t, no problem we have clients in world wide, you can always e-mail graphics files to us, or mail photographs.

Why do I need a web site?

The Internet is fast becoming the new “Yellow Pages”.

More and more people use it everyday and it’s growth shows no signs of stop of pageing, or even slowing. Shouldn’t you be there?

There are currently 60 million Internet users around the world! That’s a pretty large amount of people.

Even you figure it out conservatively, how many of these people could conceivably be looking for your product or service.

If you’re not on the web they’ll go to your competitor!

What is hosting?

Once your web site has been built it needs to reside on a computer that maintains a constant connection to the Internet. We call this kind of computer a server. This is because it serves up the web site information to Internet surfers who visit the site.

The function of holding the web sites information and making it accessible to Internet visitors is called Hosting.

What is a shopping cart?

A shopping cart, or virtual shopping cart, is means by which visitors to your web site can purchase your products directly online.

Shopping carts can display the product, item number, quantity desired, color, size, price etc., as well as shipping and payment information.

We can build you a shopping cart customized to your specifications and can even set it up so that you can update it yourself with the minimum of technical knowledge required by you.

Got an enquiry?

Reason8 Pty Ltd
T: 02 9340 4319
M: 0415496884
E: info@reason8.com.au

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